COVID-19 FAQs

What is the cleaning process between events and games at the stadium?

Extra cleaning and sanitisation pre, during and post event will take place, with a key focus on high-traffic areas like hand-rails.

Do I need to wear a mask?

No. Mask wearing is not mandatory, however as a precaution, please wear your mask when moving around the stadium

Will mask be available at the Stadium?

No, masks will not be available at the stadium and patrons are required to bring their own masks.

What is Marvel Stadium doing to reduce the risk of COVID-19 transmission?

  • Extra cleaning and sanitisation pre, during and post event with a key focus on high-traffic areas like hand-rails is taking place;
  • Increased health and hygiene signage is in place around the venue;
  • Water fountains and cloaking facilities are not in use;
  • Health screening will take place at the point of ticket purchase and ticket forwarding;
  • Patrons displaying respiratory symptoms will not be permitted inside the Stadium;
  • Marvel Stadium is cashless, meaning only contactless payments can be used for food and beverage purchases;
  • The event ticketing system supports contact tracing;
  • Patrons are asked to ‘check in’ via the QR code displayed around the venue;
  • Some activations, such as kick to kick or player autographs, will be paused to ensure social distancing requirements are met;
  • COVID Marshals will be in the stadium to monitor staff and patrons, ensuring they are following COVIDSafe protocols
  • All working staff will be wearing face masks
  • Capacity limits for food and beverage outlets, bathrooms and other key areas have been set
  • Only every second turnstile at entry gates can be used

What should I do to ensure my own safety?

In line with current Victorian Government health advice, we encourage patrons attending Marvel Stadium to:

o        Stay home if you are feeling unwell. 

o        Exercise personal hygiene precautions including regular hand washing, sanitising and respiratory etiquette;

o        Maintain social distance where possible;

o        Wear a mask in instances where social distancing isn’t possible, or where you feel more comfortable doing so;

o        Download and activate the COVIDSafe app on your mobile device;

o        Follow the directions of our staff and any signage throughout the venue;

o        If you have been asked to quarantine due to travel or close contact you must stay at home;

 

What has changed since I last visited Marvel Stadium?

  • Increased health and hygiene signage is in place around the venue;
  • Water fountains and cloaking facilities are not in use;
  • Marvel Stadium is cashless, meaning only contactless payments can be used for food and beverage purchases;
  • Reduced bag size. The maximum bag size is now A4

Is public transport safe?

Marvel Stadium management encourages you to visit PTV to make a decision on whether public transport is the right form of travel for you:  https://www.ptv.vic.gov.au/more/coronavirus-covid-19/

How do I pre-pay for parking?

How does pre-payment work for the carpark, what do I do when I get there?

Once booked through the online system, you will then receive an email containing your car parking ticket with a QR code for entry and exit of the car park. The QR code can be scanned from your mobile device when entering or exiting the car park (as long as you are in your nominated booking times).  Please do not use your credit card to enter and exit the car park if you have booked your parking online, as you will be charged the standard car parking event day rate.  If you overstay your booking time, you will see an overstay payment on the screen, and will be charged via the daily rates for the overstay fee.  This can be paid with your debit/credit card. 

Can I still buy food and drinks at Marvel Stadium? 

Food and drinks will still be available to be purchased at the game, although only cashless payments are accepted. Click here  https://marvelstadium.com.au/food-drinks/ for food and drinks options

Can I bring my own food and drinks?

Marvel Stadium will allow patrons to bring their own food and beverages (non-alcoholic). Please check the conditions of entry (https://marvelstadium.com.au/conditions-of-entry/) to ensure you don’t bring something that is prohibited, such as cans of soft drink.

Please note water fountains will be turned off – so please bring water as you require.

What can I do if I don’t have a credit or debit card?

Unfortunately Marvel Stadium cannot facilitate any cash payments.

You are welcome to bring your own food and drinks (non-alcoholic) into the stadium.

Cash booths will be available if you do not have a debit/credit card. These facilities are located;

Level 1: Aisle 6, 19, 30 & 43

Level 2: Aisle 6 & 30

Level 3: Aisle 6, 19, 30 & 43

Why can’t I bring a bigger bag than A4? I used to be able to

Marvel Stadium has strict security measures around the size of bags permitted inside the Stadium. If you’re unable to fit everything into an A4 bag, please bring multiple bags to allow for this, and allow extra time at entry to have them searched. 

How does digital ticketing work?

Buying a mobile ticket with Ticketmaster couldn’t be easier. If Mobile* is listed as a delivery option, you will then be able to access your ticket from your Ticketmaster Account once purchase has been completed.

For more information please visit https://www.ticketmaster.com.au/mobileticket

I bought 5 tickets; how do I share them with my friends?

You can now forward** your mobile ticket to friends and family straight from your Ticketmaster Account. If this feature is available for your event, a Forward button will be clearly visible within your order when viewed on Ticketmaster.com.au (using a web browser on your device) or via the Ticketmaster App.

For more information please visit https://www.ticketmaster.com.au/mobileticket

How do I scan my ticket?

Now your tickets are with you on your device and easily accessible in your Ticketmaster Account. Log in using our Ticketmaster App or via Ticketmaster.com.au (using a web browser on your device), locate your order, and access your tickets directly on your device.

Make sure your download your ticket on your device before arriving at the venue ready to be scanned, and you’re in.

For more information please visit https://www.ticketmaster.com.au/mobileticket

I want to sit with my friends but we are in a different area, can I move seats?

No, to ensure the safety of everyone at Marvel Stadium, all ticket holders will need to sit in their allocated seats during any event.

Do I have to sit in my allocated seat?

To ensure the safety of everyone at Marvel Stadium, all ticket holders will need to sit in their allocated seat during any event to limit movement and traffic throughout the stadium as best as possible. This will also help all contract tracing efforts recorded via our Ticketmaster ticketing system.

How do you manage contact tracing?

The contact details of all ticket purchases will be recorded for contract tracing through the Ticketmaster ticketing system. For terms and conditions, please see more information on its website.

Additionally, we encourage all ticket holders to check in via the QR code that will be placed around the stadium.

Is my privacy protected?

Yes, we will be using the highest level of data security and privacy protocols, and all data collected solely for contact tracing purposes will be destroyed in 28/56 days according to each state’s data destruction policy.

Will I be able to climb the Spider-Man Climbing Wall?

Unfortunately the Spider-Man Climbing Wall will be temporarily closed to comply with COVID-safety regulations.

Will I be able to use the Marvel GamerVerse?

Unfortunately the Marvel GamerVerse will be temporarily closed to comply with COVID-safety regulations.

Will I be able to use the lift to get to levels 2 and 3?

To ensure safe social distancing, lifts will only be available to patrons whose mobility is impaired. Patrons will be directed to use the ramps, stairs and escalators if possible.

I’m feeling unwell and don’t think I should attend – can I get a refund?

If you’re feeling unwell and are displaying any COVID-19 symptoms, please apply for a refund via Ticketmaster. All information on refunds is available on the Ticketmaster website.

Will the prayer room / sensory room be open?

Marvel Stadium will still be operating its usual prayer rooms, with standard social distancing rules in place.

Sensory room will be closed and unfortunately the sensory bags for hire are not going to be available.

What do I do if I notice a fellow patron not abiding by COVIDSafe measures?

Marvel Stadium takes all COVIDSafe regulations very seriously. If you notice a patron not following COVIDSafe measures, please speak to a stadium staff member or security team member. Alternatively, please get in touch and text the antisocial behaviour number on 0427 767 768

What does segmenting the venue mean?

In order to keep Marvel Stadium COVID-Safe, Management will be implementing 4 segments (or zones) within the venue. Fans will be asked to remain in their allocated section. Fans will still have access to F&B and amenities. Customer Service Team Members are there to assist on the day

I have been instructed to quarantine because I have been traveling/I am a close contact with a confirmed case, can I still attend?

No, you are not permitted to attend. You can contact the ticketing agent for a refund.