Parent Room facilities include baby change table, child-friendly play panel, a microwave and television as well as both private and public feeding areas. Parent Rooms are located at: 

Level 1, Aisles 3 & 28

Baby changing facilities are also available in all accessible toilets and are regularly cleaned and sanitised - view locations here.

Bike racks are located on the external concourse directly opposite Gates 2/3 and 7.

 Marvel Stadium is a cashless venue. No ATMs are available on site.

A Changing Places facility is now available at Marvel Stadium on and off event day, 24/7. Access to this facility required the use of an MLAK key.

If access assistance is required during event mode (valid ticket required), please see staff at Gate 1 Guest Services.

Please find more information here.

Cloaking services are free of charge and available at:

Guest Services - Level 1, Aisle 3 (Gate 1)

Guest Services - Level 1, Aisle 36 (Gate 5)

Please note there may be additional cloaking locations for special events.

Two Guest Services locations are available at the venue to assist with cloaking, lost & found (Gate 1 only), sensory bag hire and patron assistance/enquiries:

Level 1, Aisle 3 (Gate 1)

Level 1, Aisle 36 (Gate 5)

See Accessibility Information, for information on how to book accessible car parking or tickets.

Patrons are advised to book a car space through Ubi Park or contact our Parking Services team for more information on (03) 8625 7201.

Patrons parking in disabled bays must have a valid disabled parking permit.

Alternatively, patrons with accessible needs can be dropped off at Bourke Street (Gates 1, 2/3 or 4) or Harbour Esplanade (Gates 8 & 9) where there are external lifts from ground to external concourse level. There is ramp access from street level to the external concourse available from La Trobe Street (Gates 5, 6 or 7).

St John Ambulance personnel are on-site for all events. First Aid Rooms are located on every level.

• Level 1 Aisle 40

• Level 2 Aisle 40

• Level 3 Aisle 17 and 41

If you require First Aid, please ask one of our Marvel Stadium Customer Service Team Members or security guards.

St. John will record any treatment carried out, and if additional treatment is required, will make the necessary arrangements.

To report a missing/lost item, please fill out our Lost and Found Form. Please provide the event attended, item that was lost and any other details that may help to identify and locate the item.

Discover the ultimate companion for your visit to Marvel Stadium, the Marvel Stadium App. Whether you’re a die-hard sports fan, a concert-goer, or here for a special event, the new Marvel Stadium app has everything you need to make your experience unforgettable. 

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Prams and strollers are permitted into the venue provided that they are stowed under your seat.

Patrons with prams or strollers on Level 3 may park their empty pram or stroller behind the disabled seating at Aisles 6, 19, 30 & 43, if space permits. 

If you would like to cloak your pram, please see staff at the Customer Service Desk (Level 1, Aisle 43) or Guest Services (Level 1, Aisle 3).

Located Level 1, Aisle 3 & Level 3, Aisle 17.

For full information regarding prohibited items, please see our Conditions of Entry:

• cans/glass

• flags/banners with handles exceeding 1.6 metres

• professional cameras, audio recording equipment, video cameras or tripods

• any large item that cannot be placed under a seat

• the carriage and operation of drones (or any such aircraft)

Level 1: Aisles 3, 20, 26 & 32

Level 2: Medallion Club Terrace Bar, View Bar (Gate 2/3), Aisle 34

Level 3: Aisles 18 & 35

For FAQS: click here

Patrons will be able to exit and re-enter the stadium by scanning their tickets at the designated turnstiles.

Patrons must scan their tickets when they leave the stadium, and again upon re-entry.

For full information on Sensory Inclusion at Marvel Stadium and the venue's two Sensory Rooms, click here. 

Sensory Rooms are located on Level 1, Aisle 3 & Level 3, Aisle 31. Sensory Bags are available from the Sensory Rooms and Guest Services Gate 5 (Level 1, Aisle 3).

We are a smoke free venue. Smoking (including e-cigarettes and vapes) are not permitted within the venue. If you wish to smoke, please proceed to the smoking areas outside the stadium after scanning your ticket out.

Standing Room tickets may be available when General Admission ticket allocations are exhausted. Standing Room is located on Level 1 on the internal concourse, behind the Level 1 seating bowl.

A taxi rank is located on Bourke Street, adjacent to the NAB Building and Platform 28.

Ticket boxes are located on the external concourse at Gates 1, 5 & 7.

Ticket boxes are open on event days only, prior to gate opening times. See event pages for specific opening times of each ticket box per event.

Event Day box offices remain open until after the main act (concert) or until 3/4 time (AFL).

Toilets are located throughout the stadium:

• Level 1 – Aisles 3*, 5-7, 10*, 15*, 16-17, 20*, 29*, 33*, 41* & 44

• Level 2 – Aisles 4, 8*, 17*, 21*, 28* 33*, 40 & 45*

• Level 3 – Aisles 1-4, 9*-12, 13-16*, 20-23, 26-28, 33*-36 & 40* & 45-46

All-Gender toilets:

• Level 1: Aisles 3/4*

• Level 2: Aisle 4*

• Level 3: Aisles 35* & 39*

* accessible toilets available

Free water stations are available at:

• Level 1, Aisle 17 & 32

• Level 2, Aisle 40 & 33

• Level 3, Aisle 5, 20, 29 & 44