FAQs
How does parking at the stadium work?
For information regarding parking at Marvel Stadium, click here.
What do I do if I have General Admission seats (AFL)?
Patrons with General Admission tickets can sit in any of the designated General Admission areas. These seats are on a ‘first-come, best dressed’ basis and are not reserved.
General Admission bays are confirmed the week of the match, with specific information posted on event pages and our social media platforms the morning of the match.
If you are unsure upon arrival at the stadium, please see a customer service staff member or see signage around the stadium.
I want to sit with my friends but we are in a different area, can I move seats (AFL)?
Patrons with General Admission tickets may sit together in any designated General Admission areas. Those with different seat numbers with reserved seating tickets cannot change seats.
What can I do if I don’t have a credit or debit card?
Unfortunately Marvel Stadium cannot facilitate any cash payments.
You are welcome to bring your own food (no glass containers) and drinks (non-alcoholic) into the stadium.
Can I bring my own food and drinks?
Patrons are permitted to bring their own food and beverages. To ensure you don’t bring something that is prohibited, please see our Conditions of Entry.
Will the sensory room be open?
The stadium has two Sensory Rooms located on Level 1, Aisle 3 & Level 3, Aisle 31 with a maximum capacity of 12 people in each room at any given time.
If Level 3 is closed for the event, please see a staff member to assist or visit the Level 1 Sensory Room.
Sensory Bags are available to hire for the event duration from the following locations:
- Customer Service Desk (inside Gate 4, Aisle 43)
- Sensory Rooms (Level 1, Aisle 3 & Level 3, Aisle 31)
Will the prayer room be open?
The stadium has two multi-faith prayer rooms located on Level 1, Aisle 3 & Level 3, Aisle 17 with a maximum capacity of 12 people at any given time.
If Level 3 is not open, please see a customer service staff member to assist, or visit the Level 1 room.
How does digital ticketing work?
Buying a mobile ticket with Ticketmaster couldn’t be easier. If ‘mobile’ is listed as a delivery option, you will then be able to access your ticket from your Ticketmaster Account once purchase has been completed. To ensure smooth entry, please ensure on arrival that your phone is charged and brightness is turned up.
Tickets are released by Ticketmaster approximately 3 days before the match.
For more information please visit Ticketmaster.
I don't have a mobile phone for digital tickets.
If you don’t have a mobile phone, you are welcome to print out your ticket and bring this with you for scanning. Alternatively, see staff at one of our Ticket Boxes on event day to assist.