COVID-Safe Plan

The stadium has implemented a thorough and exhaustive COVIDSafe plan; our fundamental priority is the safety and wellbeing of our staff & patrons. As such, we have implemented a number of heightened safety measures including social distancing and increased hygiene practices, to bolster our already stringent operational , hygiene and safety procedures.

Marvel Stadium is operating under the guidance of the Department of Health (DOH). We work closely with, and act in accordance with the advice of the Government and DOH on an ongoing basis.

 

Current snapshot:

Capacity No restrictions
Roof status Can be either opened or closed with no impact to capacity
Physical distancing All guests should socially distance where possible
Mask wearing (staff) Mandatory (unless individual is exempt)
Mask wearing (patrons) Recommended when they cannot social distance
Segmentation None in place
QR code scanning Mandatory prior to entry.
Vaccination Status Patrons must present a valid form of proof of double vaccination status or an approved medical exemption prior to entry

 

 

 

Key changes

  • In order to keep all patrons, players, match officials and staff safe, there have been a number of changes we have made including:
    • Extra cleaning and sanitisation pre, during and post-event, with a focus on high traffic areas like hand-rails is taking place.
    • Marvel Stadium is cashless, meaning only contactless payments can be used for purchases of parking, food, beverages and merchandise.
    • The event ticketing system supports contact tracing.
    • The stadium will provide hand sanitiser stations for staff and patrons at a variety of locations across all levels of the stadium.
    • The Stadium has trained a specific group of casual staff to perform the role of a COVID Coach. They will be located throughout the Stadium and their primary role is to monitor and educate patrons on the stadiums COVIDSafe principles.
    • The Stadium will be mandating the Services Victoria Check in app use prior to entry along with checking the proof of double vaccination or approved medical exemption of guests.

Stadium Segmentation

No longer in place.

Functions

No restrictions in place.

Hospitality Services

Are back to standard operations.

 

Premier Suite Guests are still required to QR Code Check in to this space.

Merchandise

Hirer’s will need to enure the following protocols are in place:

  • Patrons are not permitted to try on merchandise.
  • Queuing will be set up at the front of each outlet. If excessive queuing is being experienced sales will be required to be paused.
  • Social Distancing of 1.5m must be adhered to whilst patrons are queuing.
  • The merchandise outlet must be adequately resourced with at least 3 staff serving at all times.
  • All staff must be wearing a mask at all times and hand sanitiser must be made available.
  • A club merchandise staff member must be at the back of all queues to manage the amount of patrons queuing for merchandise and to cut off any queues that extend outside of the infrastructure; also to enforce social distancing measures.
  • At no stage are any giveaways permitted to be distributed from the club hub, e.g. member scarf collections etc.

Activations

Will be allowed again with the following protocols in place:

  • Queuing will be set up at the front of each activation if applicable. If excessive queuing is being experienced sales will be required to be paused.
  • Social Distancing of 1.5m must be adhered to whilst patrons are queuing.
  • The activation must be adequately resourced at all times.
  • All staff must be wearing a mask at all times and hand sanitiser must be made available.
  • A club staff member must be at the back of all queues to manage the amount of patrons queuing and to cut off any queues that extend outside of the activations; also to enforce social distancing measures.

Cashless

Marvel Stadium will be cashless; we will not be able to facilitate any cash transactions.

Ticketing

  • Patrons will be able to purchase tickets either online or at the stadium (trial only and not publicly advertised). Additionally, tickets will be issued to the buyer’s mobile phone or a hard ticket if purchased at the Stadium. Some print at home tickets will still be present for complimentary tickets and functions.
  • Mobility impaired patrons will purchase their tickets via Ticketmaster’s Accessible Seating Line, or via the email service for Wheelchair, Companion Card or Special Needs booking requirements.

Arrival

  • To ensure the safe arrival of all patrons, Marvel Stadium has introduced staggered arrival times.
  • Patrons are encouraged to adhere to these times which are printed on their ticket. However, there are no consequences if missed. Entry will still be facilitated but may be delayed.
  • Patrons will be allocated a specific gate for entry which is based on their seat location.

Staff should not touch a patron’s phone/device at any time. For example, to assist with scanning at gates or when helping them find their seat.

Security

  • All staff & patrons entering the stadium will be subject to all bags being searched and wanding to occur continuously.

Cloaking

  • To avoid creating additional touch points with patrons, cloaking services will not be available at events.

Parents' Room

  • The stadium has a prayer room located on Level 3 with a maximum capacity of 12 people at any given time.
  • If Level 3 is not open, there is a secondary prayer room available on Level 1 inside Gate 2.

Sensory Room

  • The stadium has a Sensory Room located on Level 3 and has a maximum capacity of 12 people at any given time. If Level 3 is closed for the event, the Sensory Room will be closed.

Sensory Bags that were available to hire for the event duration will no longer be available, to assist with maintaining good hygiene and reducing touchpoints.

Prayer Room

  • The stadium has a prayer room located on Level 3 with a maximum capacity of 12 people at any given time.
  • If Level 3 is not open, there is a secondary prayer room available on Level 1 inside Gate 2.

Car Parking

  • The Marvel Stadium Update (MSU) (aka Marvel Stadium Redevelopment) commenced in the car park on Monday 19 July 2021.

    This changes the ingress for Club Players & Officials.

    The club playing out of the Southern Changerooms will enter via Car Park C on Wurundjeri Way and turn left towards the southern changerooms.  Once parked they can then make your way down the stairs to carpark where they will enter the change room via the fire gate oopposite their change room. Club staff must not enter via Service Entry, this is to ensure that they do not come into contact with the general public or other stadium personnel/contractors.

     

    The club playing out of the Northern Changerooms will enter the car park via Car Park D on Wurundjeri Way.  This car park entrance is located closer to Dudley Street.  Once inside the car park at Car Park D you will be required to turn right and park in the Gate 8 area.  You will then proceed through the ring road gate access into the Northern Changerooms.

     

    Car Park D is located one set of lights down heading north on Wurundjeri Way toward La Trobe Street then turning left into the car park or turn right at the first set of lights on Wurundjeri Way heading south on Wurundjeri Way from La Trobe Street. (Please see map attached).

     

    A reminder that anyone who is entering the stadium on event day and carrying out duties on behalf of a club, must hold a Cricket Australia accreditation (this includes signage contractors, theming suppliers, sports presentation etc). If they do not have an accreditation, they will need to appear on the Venue Access List and follow the Stadium entry procedures.

     

    Please be aware that the above is in place at time of writing. As we have all experienced, regulations/policies/procedures/guidelines can change very quickly. If there are changes to the above, we will endeavour to keep everyone updated in a timely manner.

     

    All remaining venue COVID protocols remain in place including staff and contractors being required to complete MOHR prior to entering the venue.

Public Transport

  • Southern Cross Station is located adjacent to Marvel Stadium. It is a short walk across the Bourke Street pedestrian footbridge.
  • Please note, there is currently some rail disruption, for up to date information, please click here

Ingress

  • Access through car parks is allowed
  • Accreditation will not gain access via Gates, all hirer staff will need to enter via the Service Entry on Bourke St.

Stadium Staff Protocols

Stadium staff will be undertaking the below measures to protect themselves and patrons, we encourage club staff to do the same.

  • Staff must adhere to physical distancing of 1.5 metre always, this includes whilst working and interacting with staff and patrons, whilst taking a break, and any other situations which interacts them with other people.
  • All staff are required to wear a medical grade face mask during their shift, except for when eating or drinking during their break.
  • Hand sanitiser will be made available in all work areas including the addition of antibacterial wipes where applicable.
  • Escalators, stairs and ramps will be primary mode of vertical transport for all patrons and working personnel.
    • All staff will be encouraged to reduce the number of personal items brought to the stadium, with only the necessities, given standard facilities will not be available within this environment.